In other words, change offers solutions to existing problems, but simultaneously opens the door to a set of (hopefully fewer) new problems. Listen carefully and you can already hear the moaning and groaning in the not-so-distant future when the iPhone 6 will be released – it’s inevitable. Both groups have a knowledgeable, loyal customer-base that are rightfully vocal every time something new is not extremely intuitive or there are bugs that need to be fixed. While we flatter ourselves by comparing Apple to RefWorks, we share a common trait. Just look at how many people had problems with the iPhone 5, the latest in a long line of products that can seemingly do anything. All the customer feedback that has been received is invaluable to the RefWorks team as we continually strive to make Write-N-Cite more user friendly and to improve the features within the tool.Īs with any new product or service that brings significant change there are bound to be bumps in the road. The recent release of Write-N-Cite 4 from RefWorks has stirred up conversation amongst users – some have lauded the enhancements (many of which were suggested by users themselves) and others have struggled, at times, to adopt the new version.
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